Patient Information & FAQs

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Results

Our admin staff at Nelson Plaza Clinic cannot give results over the phone without the doctor’s approval. An appointment is required with your regular doctor to receive your results.

Repeat Prescriptions and Referrals

These are not generally provided outside a consultation.

For regular patients, repeat prescriptions and referrals can be requested via HotDoc. There is a fee associated with this service if the request is approved by the doctor.

Requesting a repeat prescription or referral does not guarantee the doctor will be able to provide it.

Appointments

Appointments with doctors are made at 10 – 15 minute intervals. Longer appointments are available. Please advise reception staff if you require a longer appointment time or have transport or mobility difficulties. Some appointments are kept available for patients to book on the day.

First appointment:
A first appointment requires substantial paperwork. It is requested that patients attend the Clinic 10 minutes prior to their first appointment. Often your history will need to be obtained from other doctors, and you will be asked to return once this has been obtained.

Waiting:
Nobody likes to be kept waiting, and we are all aware of this and try to adhere to appointment schedules. However, the unpredictable nature of a medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.

Cancellations:
If you no longer need your appointment please telephone the Clinic to cancel so another patient can book the appointment.

2500+

Happy Paitents

10+yrs

Servicing Tomaree

15+

Doctors/Nurses

5+

Allied Services

– FAQ –

Your Questions Answered

We’ve answered some of your frequently asked questions with this summarised information. But if there is more information you need, please contact our helpful reception staff at Nelson Plaza Clinic.

Due to the dedication of the Doctors at Nelson Plaza Clinic, we are able to offer the best quality health care in the area. The Doctors are committed to ensuring that the health and well-being of their patients remains paramount. We have onsite pathology collection services and various other allied health services are available here for your convenience.

Can I speak directly to my doctor over the phone?
Yes. Telehealth appointments are available for patients who meet the medicare requirements. They must have attended one face-to-face appointment in the last 12 months to be eligible.
Do I need an appointment?
Consultations are by appointment. Our reception staff will be happy to assist you with an appropriate time. If your usual doctor is unavailable, an alternate doctor will be offered.
Can I have blood tests done onsite?
Yes. Blood tests and other forms of pathology can be collected onsite at Laverty Pathology located in the Plaza.
Is there car parking onsite?
Yes. For your convenience car parking is located under the building with lift access to the Clinic.
Do I have to pay to see an Allied Health provider?
If you have been referred to an Allied Health provider by your doctor under a Chronic Disease Management plan or a Mental Health Care Plan, there is a medicare rebate for the service. There may still be a gap fee between the rebate the government provides to you and the provider’s fee.

A rebate may be claimable under a private health insurance policy in which case only the gap between the insurance rebate and the cost of service is payable.

Please note that referral to an Allied Health provider by your doctor must meet eligibility requirements as set out by Medicare. Your doctor needs to assess whether you meet these Medicare criteria in order to make any referral.

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